Frequently Asked Questions
Everything you need to know about our curated designer collections.
Are the designer items guaranteed to be authentic?
Absolutely. Every piece in our collection is sourced directly from the designers or authorized boutiques and undergoes a rigorous multi-point inspection to ensure 100% authenticity.
How long does international shipping take?
We offer worldwide express shipping. Orders typically arrive within 3-7 business days, depending on your location and customs processing times.
What is your return policy for high-end apparel?
We offer a 14-day return window from the date of delivery. Items must be unworn, in original condition, and with all designer tags and security seals intact.
Do you offer professional styling advice?
Yes, we provide complimentary virtual styling consultations. You can book a session via our 'Styling Services' page to help find the perfect fit and look for any occasion.
How can I track my luxury order?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for eligible customers.